Account & data deletion

Delete your Cinna account

You can permanently delete your Cinna account and all associated data at any time. There are two paths, depending on whether you still have the app installed.

In the app (recommended)

1. Open the Cinna app.
2. Go to Settings → Account.
3. Tap Delete account.
4. Type DELETE to confirm.
5. Tap Delete.

Local data on your device is removed immediately. Server-side data is removed within 30 days of the request.

By email (if you've uninstalled the app)

If you no longer have the app installed and can't sign in to use the in-app option, email us from the address you used to create your Cinna account and we will process your deletion request within 30 days.

Send to: contact@cinna.pet
Subject: Account deletion request
Body: Please delete my Cinna account.

You don't need to include any other personal details — the email address you write from is what we look up.

What gets deleted

A deletion request removes:

• • Your Cinna account (email and account ID)
• • Your authentication session and any saved tokens
• • All pet profiles, journal entries, care events, photos, and weight/BCS logs stored locally on your device (in-app option only)
• • Any cached AI feature request metadata associated with your account

What is retained, and for how long

A small amount of data is retained for legal and operational reasons:

• • Subscription receipts — kept for the duration required by applicable tax and consumer-protection laws (typically up to 7 years). Receipts contain no journal or pet content; only purchase records required for accounting.
• • Aggregated, non-identifying analytics — events such as "Triage feature opened" stripped of your account ID may remain in our analytics provider's storage for up to 12 months. These cannot be linked back to you after the account is deleted.

Everything else is permanently and irrecoverably deleted.

Delete some data without closing your account

You can also delete specific items without closing your account:

• • Individual journal entries — open the entry, tap the menu, Delete.
• • Individual care events — open the event, tap the menu, Delete.
• • Individual photos — open the photo viewer, tap the menu, Remove.
• • An entire pet profile — Settings → Pets → tap the pet, Delete pet. Deleting a pet removes that pet's journal, care events, photos, and weight history.

For deletion of categories not listed here, email contact@cinna.pet and we'll process the request within 30 days.

Confirmation

For in-app deletion you'll receive an immediate on-device confirmation. For email-based deletion we will reply within 30 days confirming the deletion is complete.

Full details on what we collect and retain are in our Privacy Policy.

Last updated 2026-05-22.